Frequently Asked Questions

You can proceed with the application by entering the school's invoice information and parent's basic information on Sakura Link's dedicated application form.
https://sakura-links.com/remittance/create

Please pay the amount displayed when proceeding with the application by bank transfer or credit card.

The normal processing period is approximately 3 business days, but may be delayed due to financial institution holidays, exchange rate conditions, etc. We do not guarantee immediate processing.
Please note that it may vary slightly depending on the business hours of countries, schools, and banks.

In principle, the minimum application amount is 10,000 yen, and there is no maximum amount.

The currency you pay is Japanese yen, but applications can be made in the following currencies:
USD / SGD / GBP / CAD / CHF / EUR, etc.
We may be able to handle other currencies as well, so please contact the office in advance.

Payments can be made to schools in countries/regions that can receive USD, CAD, GBP, SGD, CHF, EUR, mainly including the United States, Canada, United Kingdom, Singapore, Switzerland, etc.
We may be able to handle other countries or currencies, so please contact the office in advance.

Please upload documents from the school that show the invoice amount and invoice details.

If payment is made more than 24 hours after application, exchange rate fluctuations may prevent processing at the original amount.
In such cases, we may request additional payment or provide a refund as requested.
Details will be provided individually, so please contact the office promptly.
For cases before payment, we ask that applications that have exceeded 24 hours be discarded and reapplied.

In principle, we request payment from an account or credit card in the applicant's name.
We ask that you refrain from payments from third-party accounts from the perspective of preventing trouble, but if there are unavoidable circumstances, please consult with the office in advance.

You can check the application status (Application Received → Payment Confirmed → Completed) via email or from your My Page.

After processing is completed, we will send a "Completion Notice" by email.

If non-arrival of payment is confirmed on the school side, we will promptly investigate and respond, so please contact the office.

If there is an error in the application details, please contact the office. We will reapply or make corrections depending on the situation.

If you have any questions, please contact the office. Phone support is also available as needed.

Cancellation before remittance is not a problem.
Please wait for 24 hours to pass or contact the office to cancel.

Cancellation is possible if it is before the remittance procedure.
Cancellation after payment has already been made is generally not accepted.
However, we may handle refunds individually in the following cases, so please contact the office promptly if a refund reason arises.

For refunds due to cancellation of travel/study, we will provide a full refund if it is before our processing.
At that time, the refund amount may not match the remittance amount due to exchange rate fluctuations and financial institution fees.
Also, refund processing may take a certain number of days, so if any problems arise, please contact the office as soon as possible.
If it is after our processing, the response will differ depending on whether the school can refund and the payment status.
If processing to the school has already been completed, you will need to contact the school directly regarding refunds and responses, so please understand this in advance.

For incorrect applications due to input errors such as amount or currency, correction/refund is possible if it is before our processing.
However, please note the following:
・The refund amount may not match the remittance amount due to exchange rate fluctuations and financial institution fees
・Refund processing takes a certain number of days, so please contact the office as soon as possible
If it is after our processing, it will be either "refund" or "balance adjustment" depending on the recipient's response.
If processing to the school has already been completed, you will need to contact the school directly regarding refunds and responses, so please understand this in advance.

If the application itself becomes unnecessary due to the school's payment deadline expiration or duplicate payment, a full refund is possible if it is before our processing.
However, please note the following:
・The refund amount may not match the remittance amount due to exchange rate fluctuations and financial institution fees
・Refund processing takes a certain number of days, so please contact the office as soon as possible
If it is after our processing, we will handle refunds based on the school's refund policy.
If processing to the school has already been completed, you will need to contact the school directly regarding refunds and responses, so please understand this in advance.

If our processing is suspended or stopped due to payment delays or failure to recalculate exchange rates, or if the invoice content changes after remittance, we generally handle refunds.
However, please note the following:
・The refund amount may not match the remittance amount due to exchange rate fluctuations and financial institution fees
・Refund processing takes a certain number of days, so please contact the office as soon as possible
・Exchange losses and processing fees may be deducted
If processing to the school has already been completed, you will need to contact the school directly regarding refunds and responses, so please understand this in advance.

If funds are returned due to account information deficiencies or refusal to receive on the school side, we will refund the amount minus fees.
After identity verification, we will process the refund based on the original payment method.

Refunds are generally processed to a bank account in the same name as the account from which the remittance was made (for credit cards, it will be a payment cancellation).

You can make a remittance in Japanese yen to Sakura Link's designated domestic account. We will proceed with our processing after confirming receipt.

Under preparation

Please proceed by entering your information from member registration.

Submission of identification and facial photo is required.

If there are deficiencies in the submitted documents, we will notify you by email. Please resubmit your identification.

Identity verification is required when opening an account.
Identity verification is required only once, for the first time.

Documents submitted will be verified immediately to within 1 business day,
and after verification, we will send an email with approval/denial.

Yes, we also accept applications in corporate (agent) names.
In that case, please create an account in the corporate name.

Sakura Link handles personal information received from parents and applicants under strict management.
The information obtained is used only for the following purposes:
Identity verification (KYC) and verification work for fraud prevention
Business communications for processing and progress management
Service guidance and support to the individual
This service takes the following measures based on a privacy policy that complies with personal information protection laws and related laws and regulations of each country:
Information is encrypted and transmitted/stored using SSL, etc.
We will not provide it to third parties without the individual's consent (except as required by law)
We also require the same level of security management from business partners.
For details, please check our Privacy Policy.
https://sakura-links.com/privacy

We apologize, but due to anti-money laundering prevention and internal management reasons, only one personal account can be registered per person.
We ask that you refrain from registering multiple accounts by the same person, so please understand this in advance.
However, family members can each create accounts as individuals, but in that case, each person must complete the necessary identity verification procedures.

You can reset it from the password reset page.
https://sakura-links.com/forgot-password