Privacy Policy

This Privacy Policy (hereinafter referred to as "this Policy") sets out how we collect, use, store, disclose and protect the personal information of customers who use the "Sakura Link" platform (hereinafter referred to as "this Service") provided by our company.

When using the Service, please review the contents of this Policy and proceed with your procedures after agreeing to it.

Article 1 (Information Collected)

In providing the Service, the Company collects the following personal information from customers:

  • Basic contact information such as name, date of birth, nationality, address, phone number, and email address
  • Copies of identity verification documents (driver's license, passport, residence card, etc.) and related information
  • Bank account information, credit card information, and other payment method information
  • Service usage history (transaction amounts, transaction dates, destination countries, etc.), login history, IP addresses, device information, location information, etc.
  • Information related to inquiries and communications from customers to the Company

This information is collected through lawful and fair means when customers use the Service or to fulfill legal obligations such as identity verification.

Article 2 (Purpose of Use of Personal Information)

The Company uses the collected personal information for the following purposes:

  1. Execution of business related to applications from customers
  2. Compliance with laws and regulations related to financial crime prevention, anti-money laundering, exclusion of sanctioned persons, etc. (KYC/AML, etc.)
  3. Identity verification, confirmation of transaction details, and security through sending passwords and authentication codes
  4. Notifications regarding the Service, important announcements, and notices of changes to terms of use
  5. Response to inquiries, complaints, and requests, and management of records thereof
  6. Statistical data analysis to improve service quality and convenience, and to contribute to future service development and improvement
  7. Internal monitoring to detect and prevent unauthorized access and unauthorized use, and to improve system security

The Company will not use customers' personal information for purposes other than those stated above, except with prior consent from the customer.

Article 3 (Provision to Third Parties)

As a general rule, and except as permitted by applicable laws, we will not disclose or provide your personal information to third parties. However, in any of the following cases, we may provide your personal information to third parties to the extent necessary under appropriate management:

  1. When there is prior consent from the customer
  2. When sharing information with financial institutions, partner companies, etc., to the extent necessary for Service processing
  3. When outsourcing business to external contractors, providing information to the minimum extent necessary to contractors that meet the Company's security management standards (e.g., identity verification, email distribution, system maintenance, etc.)
  4. When legally required to provide information by public institutions such as courts, police, tax offices, etc.
  5. When necessary to protect human life, body, or property, and it is difficult to obtain the individual's consent

In any case, the Company requires confidentiality obligations from recipients and proper handling of personal information.

Article 4 (Management and Protection of Personal Information)

The Company strictly handles customers' personal information and implements the following security measures to prevent unauthorized access, loss, destruction, alteration, and leakage:

  • Personal information is managed on secure systems using encryption technology and access restrictions
  • Regular education and training on personal information protection are provided to employees involved in business operations
  • For external contractors, personal information protection standards are confirmed and confidentiality agreements are concluded
  • A security system is established to prepare for threats such as unauthorized access and malware

In addition, retained personal information will be properly disposed of or anonymized in accordance with laws and regulations after the purpose of use has been achieved.

Article 5 (Cookies and Access Analysis)

The Company's website uses Cookies to improve customer convenience. Cookies are information temporarily stored on customers' devices through browsers when viewing websites.

The Company also uses access analysis tools such as Google Analytics to understand site usage and analyze for improvement. This information does not identify individuals, and Cookie use can be refused through browser settings.

Article 6 (Disclosure, Correction, Suspension of Use, etc. of Personal Information)

Customers have the right to request disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, etc., regarding their personal information. If you wish to make such requests, we will respond after identity verification based on prescribed procedures.

We will also strive to respond appropriately and promptly to requests for disclosure, etc., within the scope prescribed by law.

Article 7 (Changes to This Policy)

The Company may revise the contents of this Policy due to changes in laws and regulations or changes in service content. If revisions are made, they will be published on the Company's website, and if the content is significant, customers will be notified separately by email, etc.

If customers continue to use the Service after revisions, it will be deemed that they have agreed to the changes.

Article 8 (Contact Information)

For questions, opinions, or requests for disclosure, etc., regarding this Policy, please contact the following:

We will respond to inquiries appropriately and in good faith.

さくらリンクサポートセンター
helpdesk-sl@sakura-links.com (平日10:00-18:00)
050-1809-1493